Grooming, bathing and spa services are available at the Rub-a-Dub Dog Bath House & Spa by appointment only. We only take one dog at a time unless they are in the same family and while they are here, they have our undivided attention. We do not have any cages for drying or containment purposes therefore your dog must be dropped off and picked up at either end of his appointment. This may require more coordination on our part, but it makes for a much less stressful experience for your dog. We understand that traffic and other things may cause delays in you picking up your dog. In most cases though, another appointment is scheduled after your dog and pick-up delays can either cause our next appointment to run late - or prevent us from being able to provide the undivided attention that is paramount to our service. As such, we need you to make every attempt to pick up on time and reserve the right to charge a late pick-up fee of $5 per minute after a 15 minute grace period. Due to the fact that we can only accommodate a small number of appointments per day, we require a credit card on file to secure grooming appointments and have a 24 hour cancellation policy. We accept Amex, Discover, Mastercard & Visa. If you cancel prior to 24 hours before the scheduled appointment, you are not responsible for any charges. If you cancel within the 24 hours prior to your scheduled appointment, we will strive to rebook the time and if we are able to do so, you will not be charged. No Shows will be charged in full for the amount of the scheduled services. You do not have to pay for your appointment with the card on file but if you choose to do so we will still need to swipe the card at the time of payment. Though we do not require veterinary records to treat your dog, we do require that a veterinarian be listed on his or her card in case of questions or emergencies. Dogs MUST be on flea prevention medication or be free of fleas. If your dog has fleas, please see your vet for a dose of CAPSTAR, a medication that kills all fleas within 24 hours of administering the medication. If needed, such medication should be administered 48 hours before your dog's appointment. We reserve the right to refuse services if your dog arrives with fleas. Payment is due at the time service is rendered. We accept, cash, check and major credit cards listed above. In the event of a returned check, your are responsible for making good on the check, plus a $30 returned check fee. Rub-a-Dub Dog Bath House & Spa is located in the back of Generation Dog Boutique. As such, dogs must walk through the boutique in order to get to the spa. Male dogs that have a tendency to lift their leg to "mark" should be carried or walked on a short leash to the spa to avoid problems. You are responsible for purchasing any items that are marked on or otherwise damaged by your dog.