Updated September 1, 2009 Grooming, bathing and spa services are available at the Rub-a-Dub Dog Bath House and Spa by appointment only. Each groomer works with one dog at a time so that they have our undivided attention while under our care. We do not have any cages for drying or containment purposes therefore your dog must be dropped off and picked up at either end of his or her appointment. This may require more coordination on our part, but it makes for a less stressful experience for your dog. Two dogs in the same family are welcome to come in together for grooming. Whenever possible, we will schedule each dog with one of two groomers on duty so that they can be groomed simultaneously, but we may not always have two groomers on duty. If you choose to bring multiple dogs on a day when we only have one groomer, the dogs will be groomed back to back but they will need to be here longer than on days when we have two groomers working. If you would prefer to have a particular groomer for both of your dogs, please request a day when your groomer of choice is working solo, or schedule to bring them in separately. If you have more than two dogs that you would like to bring in together, we will do our best to accommodate your needs. · We will not perform any service that will harm or cause severe stress and/or discomfort to your dog. This includes removing severe matts, or forcing a dog to be groomed when he or she is highly agitated. We also reserve the right to refuse services for dogs with aggression issues, or who are elderly and/or suffering from medical conditions that increase the likelihood of injury to your dog. · We will not sedate your dog. We are happy to recommend some natural options to you that will help relax a nervous or anxious dog but if sedation is needed, a veterinary groomer may be a better option for you. · Clients may be asked to sign a Grooming Release Form that addresses basic issues regarding liability, emergency veterinary care, and compensation. This is more likely for dogs that are elderly or severely matted. · For various reasons, all dogs must be bathed during their grooming visit. If your dog has a medical reason why he or she cannot be bathed, we will work to address this special need on a case by case basis. · We understand that traffic and other things may cause delays in you picking up your dog. In most cases though, another appointment is scheduled after your dog and pick-up delays can either cause our next appointment to run late - or prevent us from being able to provide the undivided attention that is paramount to our service. As such, we need you to make every attempt to pick up on time and reserve the right to charge a late pick-up fee of $5 per minute after a 15 minute grace period. · Due to the fact that we can only accommodate a small number of appointments per day, we require a credit card on file to secure grooming appointments and have a 24 hour cancellation policy. We accept Amex, Discover, Mastercard & Visa. If you cancel prior to 24 hours before the scheduled appointment, you are not responsible for any charges. If you cancel within the 24 hours prior to your scheduled appointment, we will strive to rebook the time and if we are able to do so, you will not be charged. No Shows will be charged in full for the amount of the scheduled services. · You do not have to pay for your appointment with the card on file but if you choose to do so we will still need to swipe the card at the time of payment. For those who do not have their card available and want to charge the card on file, we reserve the right to charge a $5 convenience fee to compensate for increased credit card transaction fees that we are charged due to charging cards that are not physically present. · All customers must provide veterinary records showing the details of your dog's vaccination history. We also require that a veterinarian be listed on your dog's card in case of questions. Veterinary records may be faxed to us at 205-870-8085 or you can bring a copy of your records to your dog's appointment. · Dogs MUST be on flea prevention medication or be free of fleas. If your dog has fleas, please see your vet to address this issue before bringing your dog in for grooming. He or she may recommend a medication which kills all fleas within 24 hours of administering the dose. We reserve the right to refuse services if your dog arrives with fleas. In some cases, fleas may not be evident until the dog has already been accepted for grooming. In these cases, we will perform an all natural flea treatment at owner’s expense. ($10 - $20 depending upon the size of your dog.) · Payment is due at the time services are rendered. We accept major credit or debit cards - Amex, Discover, Mastercard & Visa - as well as cash. We will also accept checks from regular customers on our mailing list. In the event of a returned check, you are responsible for making good on the check, plus a $30 returned check fee. Rub-a-Dub Dog Bath House and Spa is located in the back of Generation Dog Boutique. As such, dogs must walk through the boutique in order to get to the spa. Male dogs that have a tendency to lift their leg to "mark" should be carried or walked on a short leash to the spa to avoid problems. You are responsible for purchasing any items that are marked on or otherwise damaged by your dog. We reserve the right to change or update these policies at any time and will post the most current list on our web site. You may also request a hard copy in person at the spa at any time.